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Can I return my item if it doesn't match the description and get a refund?

Unfortunately, charityBay is only a platform to facilitate all item donation and the sales of second-hand items which 95% of the proceeds goes to charity, so returns are not possible at this point.

We highly encourage every donor to post as many photos as they can and put as much information as possible about the item in the description, so you can make an informed decision.

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