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What to do if your account is hacked

If you are suspicious of your account being compromised, it's critical you act quickly. charityBay recommends first checking if anyone with access to your account has made changes to it, or used your account to either buy or sell.

What to do if your account has been hacked or compromised?

If your account has been compromised in any way, the first step is to try and sign in to your account.

If you can sign in to your account:

If you are able to still sign in, take the following steps:

    1. Change your password immediately.
    2. Verify your contact information and payment details. Check your contact information, your delivery addresses, and your payment information. If anything was changed by the person who took over over your account, change it back.
    3. Check your active bids and listed items to make sure they're yours. Contact us for help with removing unauthorised fraudulent bids or listings.

If there has been no fraudulent activity on your account, you don't need to contact us

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